top of page

Privacy Policy

What is personal information?

Personal information is information about identifiable individuals. Personal information includes information that relates to:

  • an individual's personal characteristics (e.g., gender, age, home address or telephone number, family status)

  • health (e.g., health history, health conditions, health services received by them)

  • activities and views (e.g., opinions expressed by an individual, an opinion or evaluation of an individual)

Personal information is different from business information (e.g., an individual's business address and telephone number). This is not protected by privacy legislation.


Primary purpose of collecting personal information

Only information required to provide safe and effective Massage Therapy is collected. Clients' home, work, cell phone numbers, and email address are required in order to notify of any changes to appointment times and cancellations. We can also forward information or receipts.


Protecting personal information

We understand the importance of protecting personal information. For that reason, we have taken the following steps:

  • Paper information is either under supervision or secured in a locked or restricted area.

  • Electronic hardware is either under supervision or secure in a locked or restricted area at all times. In addition, passwords are used on computers.

  • Paper information is transmitted through sealed, addressed envelopes or boxes by reputable companies.

  • Electronic information is transmitted either through a direct line or has identifiers removed or is encrypted.


Retention and destruction of personal information

Client files are retained for ten years from the last appointment date, as required by the Regulated Health Professions Act (RHPA).

 Paper files containing personal information are shredded after the minimum requirements are complete and  electronic information is deleted and, when the hardware is discarded, the hard drive is physically destroyed.


You can look at your information

With only a few exceptions, you have the right to see what personal information.  We will need to confirm your identity, if we do not know you, before providing you with this access. We reserve the right to charge a nominal fee for such requests.

If there is a problem we may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.

If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information. If we do not agree that we have made a mistake, we will still agree to include in our file a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information.

bottom of page